Outbound Collections Consultant (Retail Credit)

Collections at a microlender call centre in Prospecton is about firm, fair conversations and steady numbers. It's the kind of job where doing the basics well every day gets you noticed.

Location: Prospecton, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.

• Good with numbers, dates and payment calculations
• Matric
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre

• Experience on a collections system such as Debtmaster or a dialler platform
• Knowledge of the NCA and prescription rules

• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.