Outbound Collections Consultant (Retail Credit)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a municipal accounts office on the Roodepoort side of Gauteng.

• Record reasons for non-payment so the credit team can adjust policy.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.

• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations

• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.