Parts Interpreter (Counter & Workshop)

Book cars in, find the right part and keep customers informed at the truck and bus dealership in Centurion. This role rewards consistency more than flash.

The work is in Centurion, Gauteng, so you'll need a reliable way to get there every day. Most weeks are 45 hours, in line with the BCEA.

• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake
• Open job cards and explain the work and cost before it starts
• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection
• Book in vehicles, walk around with the customer and note existing damage
• Order stock and special parts, and follow up on back orders

• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Code 08 licence

• Experience in a customer satisfaction survey-driven dealership
• Brand-specific warranty system training

• Company uniform
• Paid brand training
• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.