Service Advisor (Passenger Vehicle Dealership)

The workshop runs on good bookings and the right parts. This multi-brand service centre in Vereeniging needs you on that side. If you like clear targets and knowing where you stand, this is for you.

Location: Vereeniging, Gauteng. Applicants who already live in the area get looked at first. Most weeks are 45 hours, in line with the BCEA.

• Submit warranty claims with photos and technician reports
• Order stock and special parts, and follow up on back orders
• Load bookings in the dealer management system
• Invoice completed jobs and explain the invoice at collection
• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Phone customers with extra work found and get approval in writing

• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset

• Some mechanical training or a trade background
• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Commission on parts sales or workshop turnover
• Company uniform
• Paid brand training
• Monthly CSI bonus for customer ratings

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.