Workshop Controller (Service Department)

Book cars in, find the right part and keep customers informed at the multi-brand service centre in Brakpan. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Brakpan-based, with most of your time spent at a multi-brand service centre. Start date: as soon as possible for the right person.

• Open job cards and explain the work and cost before it starts
• Count stock during cycle counts and year-end stocktake
• Order stock and special parts, and follow up on back orders
• Phone customers with extra work found and get approval in writing
• Invoice completed jobs and explain the invoice at collection
• Submit warranty claims with photos and technician reports

• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software
• Code 08 licence

• Some mechanical training or a trade background
• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Paid brand training
• Monthly CSI bonus for customer ratings
• Company uniform
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.