Parts Interpreter (Counter & Workshop)

Book cars in, find the right part and keep customers informed at the multi-brand service centre in George. You'll work with a small crew, so being easy to work with matters as much as skill.

The site is in George; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

• Count stock during cycle counts and year-end stocktake
• Order stock and special parts, and follow up on back orders
• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection
• Open job cards and explain the work and cost before it starts
• Submit warranty claims with photos and technician reports
• Load bookings in the dealer management system

• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software
• Code 08 licence
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.