Parts Interpreter (Counter & Workshop)

Book cars in, find the right part and keep customers informed at the aftermarket spares shop in Mamelodi. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Location: Mamelodi, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Submit warranty claims with photos and technician reports
• Load bookings in the dealer management system
• Invoice completed jobs and explain the invoice at collection
• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Handle complaints calmly and find a fix with the workshop manager
• Phone customers with extra work found and get approval in writing

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices
• Matric, plus a motor industry background

• Brand-specific warranty system training
• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA

• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.