Service Advisor (Commercial Vehicles)

Book cars in, find the right part and keep customers informed at the motorcycle dealership in Johannesburg CBD. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Johannesburg CBD-based, with most of your time spent at a motorcycle dealership. The first two weeks are spent shadowing someone experienced.

• Count stock during cycle counts and year-end stocktake
• Load bookings in the dealer management system
• Look up part numbers in the electronic parts catalogue using the VIN
• Book in vehicles, walk around with the customer and note existing damage
• Invoice completed jobs and explain the invoice at collection
• Open job cards and explain the work and cost before it starts
• Submit warranty claims with photos and technician reports

• Matric, plus a motor industry background
• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices

• Brand-specific warranty system training
• Some mechanical training or a trade background

• Monthly CSI bonus for customer ratings
• Company uniform
• Commission on parts sales or workshop turnover
• Paid brand training

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.