Workshop Controller (Service Department)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Pretoria East. You don't need to be the loudest person in the room, just the one others can count on.

Home base is a franchised car dealership on the Pretoria East side of Gauteng.

• Count stock during cycle counts and year-end stocktake
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Look up part numbers in the electronic parts catalogue using the VIN
• Handle complaints calmly and find a fix with the workshop manager

• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software
• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background

• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Commission on parts sales or workshop turnover
• Paid brand training
• Monthly CSI bonus for customer ratings
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.