Parts Interpreter (Counter & Workshop) – Experienced

If you know cars and like people, this franchised car dealership in Sandton has a front counter spot for you. If you like clear targets and knowing where you stand, this is for you.

The work is in Sandton, Gauteng, so you'll need a reliable way to get there every day. Overtime comes up in peak season and is paid.

• Phone customers with extra work found and get approval in writing
• Submit warranty claims with photos and technician reports
• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Count stock during cycle counts and year-end stocktake

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Code 08 licence
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset

• Experience in a customer satisfaction survey-driven dealership
• Brand-specific warranty system training

• Company uniform
• Commission on parts sales or workshop turnover
• Paid brand training

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.