Parts Manager (Franchised Dealership) – Experienced

If you know cars and like people, this multi-brand service centre in Mbombela has a front counter spot for you. It suits someone who likes knowing exactly what a good day's work looks like.

This post is in Mbombela (Mpumalanga). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders
• Load bookings in the dealer management system
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Handle complaints calmly and find a fix with the workshop manager
• Pick, pack and issue parts to technicians against job cards

• Calm and polite with customers, even when they are upset
• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices
• Code 08 licence
• Matric, plus a motor industry background
• Good working knowledge of car parts and basic vehicle systems

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA

• Company uniform
• Commission on parts sales or workshop turnover
• Paid brand training
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.