Parts Manager (Franchised Dealership)

Book cars in, find the right part and keep customers informed at the multi-brand service centre in Phalaborwa. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in Phalaborwa, Limpopo, so you'll need a reliable way to get there every day. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Book in vehicles, walk around with the customer and note existing damage
• Phone customers with extra work found and get approval in writing
• Load bookings in the dealer management system
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Count stock during cycle counts and year-end stocktake
• Handle complaints calmly and find a fix with the workshop manager

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Code 08 licence
• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems

• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership
• Some mechanical training or a trade background

• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.