Parts Manager (Franchised Dealership) – Immediate Start

Book cars in, find the right part and keep customers informed at the motorcycle dealership in Richards Bay. Expect to be trusted with real work from your first week.

Location: Richards Bay, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Look up part numbers in the electronic parts catalogue using the VIN
• Phone customers with extra work found and get approval in writing
• Handle complaints calmly and find a fix with the workshop manager
• Order stock and special parts, and follow up on back orders
• Book in vehicles, walk around with the customer and note existing damage

• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software
• Matric, plus a motor industry background
• Code 08 licence

• Brand-specific warranty system training
• Some mechanical training or a trade background

• Company uniform
• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.