Parts Salesperson (Aftermarket Spares)

Book cars in, find the right part and keep customers informed at the multi-brand service centre in Bloemfontein. Expect to be trusted with real work from your first week.

Home base is a multi-brand service centre on the Bloemfontein side of Free State.

• Pick, pack and issue parts to technicians against job cards
• Submit warranty claims with photos and technician reports
• Book in vehicles, walk around with the customer and note existing damage
• Phone customers with extra work found and get approval in writing
• Look up part numbers in the electronic parts catalogue using the VIN
• Open job cards and explain the work and cost before it starts
• Order stock and special parts, and follow up on back orders

• Matric, plus a motor industry background
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Calm and polite with customers, even when they are upset

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training

• Commission on parts sales or workshop turnover
• Paid brand training
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.