Parts Salesperson (Aftermarket Spares)

You'll be the link between customers and the workshop at the franchised car dealership in Gqeberha. This role rewards consistency more than flash.

This post is in Gqeberha (Eastern Cape). Please only apply if you can travel there daily.

• Submit warranty claims with photos and technician reports
• Book in vehicles, walk around with the customer and note existing damage
• Order stock and special parts, and follow up on back orders
• Invoice completed jobs and explain the invoice at collection
• Phone customers with extra work found and get approval in writing
• Look up part numbers in the electronic parts catalogue using the VIN
• Open job cards and explain the work and cost before it starts

• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems

• Experience in a customer satisfaction survey-driven dealership
• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Paid brand training

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.