Parts Salesperson (Aftermarket Spares)

You'll be the link between customers and the workshop at the motorcycle dealership in Rosslyn. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Rosslyn (Gauteng). Please only apply if you can travel there daily. Overtime comes up in peak season and is paid.

• Submit warranty claims with photos and technician reports
• Book in vehicles, walk around with the customer and note existing damage
• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake
• Order stock and special parts, and follow up on back orders
• Look up part numbers in the electronic parts catalogue using the VIN
• Open job cards and explain the work and cost before it starts

• Good working knowledge of car parts and basic vehicle systems
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Code 08 licence

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership
• Some mechanical training or a trade background

• Company uniform
• Paid brand training
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.