Recoveries Consultant (Written-Off Accounts) – Entry Level

Collections at a microlender call centre in Alberton is about firm, fair conversations and steady numbers. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Alberton, Gauteng, so you'll need a reliable way to get there every day.

• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.
• Record reasons for non-payment so the credit team can adjust policy.
• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Negotiate payment arrangements and set up DebiCheck mandates.

• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors
• At least 6 months in collections, sales or a call centre
• Matric

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language
• Knowledge of the NCA and prescription rules

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.