Recoveries Consultant (Written-Off Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Home base is a debt collection agency on the Sandton side of Gauteng.

• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.

• At least 6 months in collections, sales or a call centre
• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• Target-driven and comfortable with commission

• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.