Recoveries Consultant (Written-Off Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Sasolburg, Free State. Applicants who already live in the area get looked at first.

• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Record reasons for non-payment so the credit team can adjust policy.
• Send written arrangements by SMS or email straight after each call.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.

• Registered, or willing to register, with the Council for Debt Collectors
• Good with numbers, dates and payment calculations
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Target-driven and comfortable with commission

• Experience on a collections system such as Debtmaster or a dialler platform
• A second South African language

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.