Reservations Agent (Hotel Group)

At this game lodge in Benoni, you'll turn bookings into happy stays. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Benoni, Gauteng, so you'll need a reliable way to get there every day.

• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Matric
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.