Reservations Agent (Hotel Group) – Experienced

Guests at this beach resort in Cape Town CBD meet you first, so the stay starts at your desk. It's a practical job: you'll see what you got done before you go home.

You'll report in Cape Town CBD. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.

• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• Matric
• Confident on a computer and quick to learn a property system

• Meals on duty and uniform supplied
• Service charge share at some properties
• Paid system training in the first month
• Night-shift allowance

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.