Reservations Agent (Hotel Group) – Entry Level

You'll handle check-ins, bookings and questions at a travel agency in Epping. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is in Epping (Western Cape). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Manage OTA bookings coming in from online travel channels.
• Run the night audit, close the day and print the flash report.
• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.

• You can work rotating shifts, including nights
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Meals on duty and uniform supplied
• Paid system training in the first month
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.