Reservations Agent (Hotel Group)

You'll handle check-ins, bookings and questions at a game lodge in Hammarsdale. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Hammarsdale, KwaZulu-Natal, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Allocate rooms and pass early check-ins to housekeeping.

• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Matric

• Revenue or yield management exposure
• Opera PMS or Protel certificate

• Discounted stays across the group
• Paid system training in the first month
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.