Reservations Agent (Hotel Group)

Guests at this airport hotel in Randburg meet you first, so the stay starts at your desk. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Randburg, Gauteng, so you'll need a reliable way to get there every day.

• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Balance your cash float and card slips before handover.

• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Service charge share at some properties
• Meals on duty and uniform supplied

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.