Reservations Agent (Hotel Group)

Running the front desk of a game lodge in Tembisa means calm service and a clean shift balance. You don't need to be the loudest person in the room, just the one others can count on.

This post is Tembisa-based, with most of your time spent at a game lodge.

• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Allocate rooms and pass early check-ins to housekeeping.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Matric
• Honest with cash and card payments

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Service charge share at some properties
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.