Returns & Exchanges Desk Clerk (Retail) – Fixed-Term

This furniture retail branch in Atlantis needs someone friendly who can fix account problems while the queue moves. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll report in Atlantis. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.