Returns & Exchanges Desk Clerk (Retail) – Entry Level

This furniture retail branch in Cape Town CBD needs someone friendly who can fix account problems while the queue moves. It's a practical job: you'll see what you got done before you go home.

Location: Cape Town CBD, Western Cape. Applicants who already live in the area get looked at first.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Book repairs and warranty claims and give customers a reference number.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• Speaking the main local language of your area
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.