Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at a private clinic front desk in Durban Central, and leave with answers. Bring a calm head on busy days and you'll be fine.

You'll be based at a private clinic front desk in Durban Central. Living nearby, or on a taxi route to it, really helps.

• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• A Customer Service NQF certificate
• Speaking the main local language of your area
• RICA and cellular product knowledge

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.