Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this department store service desk in Germiston suits you. You don't need to be the loudest person in the room, just the one others can count on.

Location: Germiston, Gauteng. Applicants who already live in the area get looked at first.

• Call customers when repairs or orders are ready to collect.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system

• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.