Returns & Exchanges Desk Clerk (Retail) – Permanent

You'll help walk-in customers at a private clinic front desk in Tembisa, face to face, all day. If you like clear targets and knowing where you stand, this is for you.

Location: Tembisa, Gauteng. Applicants who already live in the area get looked at first.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Do SIM swaps and RICA registrations with proper ID checks.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.

• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.