how2apply

Technical Support Agent (Fibre & Wi-Fi)

How2Apply Talent Network

Johannesburg CBD, Gauteng

Contract

Posted 1 hour ago

Contract Customer Service & Call Centre

R7 000 – R10 000/month

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Job Description

Headset on, systems open: this telecoms support centre in Johannesburg CBD needs agents who stay patient on the hundredth call. Expect to be trusted with real work from your first week.

This post is in Johannesburg CBD (Gauteng). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

What you'll actually do

Log every interaction and outcome in the CRM before taking the next call.
Verify caller identity before sharing any account details, as POPIA requires.
Process address changes, refunds and cancellations on the billing system.
Attend team huddles and weekly coaching sessions on call recordings.
Escalate complex complaints to a team leader with clear case notes.
Follow up on open tickets and phone customers back when promised.

You'll need

Able to pass a voice and accent assessment
Clear, neutral spoken English and good typing speed (around 30 wpm)
Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English
No criminal record, as most clients run a background check

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

What's in it for you

Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Company transport home after night shifts
Clear promotion path to team leader or quality assessor

How to apply

Make sure the role, the hours and working in Johannesburg CBD really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate, certified copy of your ID plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Johannesburg CBD.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.