Returns & Exchanges Desk Clerk (Retail) – Experienced

This mall cellular store in White River needs someone friendly who can fix account problems while the queue moves. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is White River-based, with most of your time spent at a mall cellular store. Shifts rotate, so you'll need to be flexible about days and nights.

• Take payments, balance your till and bank cash at close.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.