Security Dispatcher (Armed Response)

Sharp eyes and a calm voice are the tools of the trade at a vehicle tracking control centre in Durban Central. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Durban Central-based, with most of your time spent at a vehicle tracking control centre. Start date: as soon as possible for the right person.

• Monitor live CCTV feeds and zoom in on suspicious movement
• Track stolen vehicles on the map and guide recovery teams
• Hand over open incidents clearly at shift change
• Dispatch the nearest response vehicle over the radio
• Answer alarm signals and phone clients to verify them
• Report camera faults and offline sites to the technicians
• Keep call-out times and client passwords up to date

• Computer literate and quick on a keyboard
• Matric
• Clear speaking voice on radio and phone
• PSIRA registration, Grade C or higher
• Able to stay focused through 12-hour day and night shifts
• Good memory for sites, streets and procedures

• Experience on a CCTV or alarm monitoring platform
• CCTV operator short course

• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Training on the monitoring software
• Shift allowance for nights

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.