Security Dispatcher (Armed Response)

You'll watch the screens and radios at a vehicle tracking control centre in Gqeberha, and send help the moment something is wrong. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is in Gqeberha (Eastern Cape). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Dispatch the nearest response vehicle over the radio
• Log every event and action on the monitoring software
• Talk down intruders over on-site speakers when the system allows
• Keep call-out times and client passwords up to date
• Answer alarm signals and phone clients to verify them
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations

• Good memory for sites, streets and procedures
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• Computer literate and quick on a keyboard
• Able to stay focused through 12-hour day and night shifts
• No criminal convictions (vetting is done before you start)

• Call centre work in the past
• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform

• Shift allowance for nights
• Training on the monitoring software
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.