Security Dispatcher (Armed Response)

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Kariega. It's the kind of job where doing the basics well every day gets you noticed.

This post is Kariega-based, with most of your time spent at an armed response control room.

• Track stolen vehicles on the map and guide recovery teams
• Answer alarm signals and phone clients to verify them
• Log every event and action on the monitoring software
• Report camera faults and offline sites to the technicians
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations
• Talk down intruders over on-site speakers when the system allows

• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard
• Clear speaking voice on radio and phone
• Matric

• Experience on a CCTV or alarm monitoring platform
• CCTV operator short course
• Call centre work in the past

• Indoor, air-conditioned work environment
• Training on the monitoring software
• Path to senior controller or supervisor
• Shift allowance for nights

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.