Security Dispatcher (Armed Response) – Experienced

You'll watch the screens and radios at a shopping mall security office in Springs, and send help the moment something is wrong. Bring a calm head on busy days and you'll be fine.

You'll report in Springs. Relocation is not covered for this one.

• Dispatch the nearest response vehicle over the radio
• Monitor live CCTV feeds and zoom in on suspicious movement
• Answer alarm signals and phone clients to verify them
• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Hand over open incidents clearly at shift change
• Log every event and action on the monitoring software

• Able to stay focused through 12-hour day and night shifts
• Computer literate and quick on a keyboard
• Clear speaking voice on radio and phone
• PSIRA registration, Grade C or higher
• Matric

• Speaking more than one local language
• CCTV operator short course
• Call centre work in the past

• Training on the monitoring software
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.