Service Advisor (Commercial Vehicles) – Immediate Start

Book cars in, find the right part and keep customers informed at the truck and bus dealership in Brits. Bring a calm head on busy days and you'll be fine.

This post is in Brits (North West). Please only apply if you can travel there daily.

• Pick, pack and issue parts to technicians against job cards
• Load bookings in the dealer management system
• Phone customers with extra work found and get approval in writing
• Book in vehicles, walk around with the customer and note existing damage
• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection
• Open job cards and explain the work and cost before it starts

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset

• Some mechanical training or a trade background
• Experience in a customer satisfaction survey-driven dealership

• Company uniform
• Paid brand training
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.