Service Advisor (Commercial Vehicles)

You'll be the link between customers and the workshop at the motorcycle dealership in Coega. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Coega. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Load bookings in the dealer management system
• Open job cards and explain the work and cost before it starts
• Count stock during cycle counts and year-end stocktake
• Order stock and special parts, and follow up on back orders
• Invoice completed jobs and explain the invoice at collection
• Pick, pack and issue parts to technicians against job cards
• Look up part numbers in the electronic parts catalogue using the VIN

• Code 08 licence
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems

• Experience in a customer satisfaction survey-driven dealership
• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Paid brand training
• Company uniform
• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.