Service Advisor (Passenger Vehicle Dealership)

If you know cars and like people, this motorcycle dealership in Alberton has a front counter spot for you. Expect to be trusted with real work from your first week.

The work is in Alberton, Gauteng, so you'll need a reliable way to get there every day. Overtime comes up in peak season and is paid.

• Open job cards and explain the work and cost before it starts
• Submit warranty claims with photos and technician reports
• Handle complaints calmly and find a fix with the workshop manager
• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders

• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices

• Some mechanical training or a trade background
• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA

• Company uniform
• Commission on parts sales or workshop turnover
• Paid brand training
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.