Service Advisor (Passenger Vehicle Dealership)

You'll be the link between customers and the workshop at the multi-brand service centre in Centurion. People who do well here are steady, honest and not scared to ask when something is unclear.

Location: Centurion, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Book in vehicles, walk around with the customer and note existing damage
• Order stock and special parts, and follow up on back orders
• Handle complaints calmly and find a fix with the workshop manager
• Invoice completed jobs and explain the invoice at collection
• Pick, pack and issue parts to technicians against job cards
• Phone customers with extra work found and get approval in writing
• Count stock during cycle counts and year-end stocktake

• Calm and polite with customers, even when they are upset
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices

• Brand-specific warranty system training
• Some mechanical training or a trade background

• Commission on parts sales or workshop turnover
• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.