Service Advisor (Passenger Vehicle Dealership)

If you know cars and like people, this aftermarket spares shop in Kuruman has a front counter spot for you. Good for someone who wants to build a solid track record they can put on their CV.

The work is in Kuruman, Northern Cape, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

• Open job cards and explain the work and cost before it starts
• Order stock and special parts, and follow up on back orders
• Submit warranty claims with photos and technician reports
• Handle complaints calmly and find a fix with the workshop manager
• Phone customers with extra work found and get approval in writing

• Calm and polite with customers, even when they are upset
• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems

• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Company uniform
• Monthly CSI bonus for customer ratings
• Paid brand training

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.