Service Advisor (Passenger Vehicle Dealership)

Book cars in, find the right part and keep customers informed at the motorcycle dealership in Mbombela. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is in Mbombela (Mpumalanga). Please only apply if you can travel there daily.

• Invoice completed jobs and explain the invoice at collection
• Count stock during cycle counts and year-end stocktake
• Open job cards and explain the work and cost before it starts
• Look up part numbers in the electronic parts catalogue using the VIN
• Submit warranty claims with photos and technician reports

• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Code 08 licence
• Matric, plus a motor industry background
• Calm and polite with customers, even when they are upset

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA

• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.