Service Advisor (Passenger Vehicle Dealership)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Sandton. If you turn up on time and finish what you start, you'll fit in quickly.

This post is in Sandton (Gauteng). Please only apply if you can travel there daily.

• Phone customers with extra work found and get approval in writing
• Handle complaints calmly and find a fix with the workshop manager
• Order stock and special parts, and follow up on back orders
• Count stock during cycle counts and year-end stocktake
• Invoice completed jobs and explain the invoice at collection
• Load bookings in the dealer management system

• Matric, plus a motor industry background
• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset

• Paid brand training
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.