Service Desk Consultant (Furniture Store)

This private clinic front desk in Johannesburg CBD needs someone friendly who can fix account problems while the queue moves. It's a practical job: you'll see what you got done before you go home.

You'll be based at a private clinic front desk in Johannesburg CBD. Living nearby, or on a taxi route to it, really helps. The first two weeks are spent shadowing someone experienced.

• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Presentable and approachable with all kinds of customers

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.