Service Desk Consultant (Furniture Store)

This department store service desk in Kathu needs someone friendly who can fix account problems while the queue moves. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Kathu, Northern Cape. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.