Service Desk Consultant (Furniture Store)

If you like people and hate long queues, this courier depot counter in Richards Bay suits you. It's the kind of job where doing the basics well every day gets you noticed.

Home base is a courier depot counter on the Richards Bay side of KwaZulu-Natal.

• Book repairs and warranty claims and give customers a reference number.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Update customer details and file signed forms for audit.
• Log complaints and pass them to the store or branch manager.
• Greet customers, find out what they need and manage the queue ticket system.

• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching

• Fixed roster published two weeks ahead
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.