Service Desk Consultant (Furniture Store)

If you like people and hate long queues, this courier depot counter in Roodepoort suits you. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

This post is in Roodepoort (Gauteng). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Matric (Grade 12) certificate

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• Speaking the main local language of your area

• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.