how2apply

Technical Support Agent (Fibre & Wi-Fi) – Fixed-Term

How2Apply Talent Network

Burgersfort, Limpopo

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll take customer calls and chats at a telecoms support centre in Burgersfort, sorting problems on the first contact. If you turn up on time and finish what you start, you'll fit in quickly.

You'll report in Burgersfort. Relocation is not covered for this one.

What you'll actually do

Handle callers with UK, US or Australian accents and time zones.
Troubleshoot routers, fibre connections and app logins step by step.
Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.
Log every interaction and outcome in the CRM before taking the next call.

Must-haves

Able to pass a voice and accent assessment
Matric with a pass in English
Basic computer skills: Windows, email and working across a few screens
You stay calm when a caller is angry

On offer

Clear promotion path to team leader or quality assessor
Company transport home after night shifts
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: certified copy of your matric certificate plus proof of residence for the background check.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Burgersfort.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.