Technical Support Agent (Fibre & Wi-Fi)

Headset on, systems open: this insurance claims contact centre in Komani needs agents who stay patient on the hundredth call. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Komani; early starts mean public transport timing matters, so check your route before applying. Overtime comes up in peak season and is paid.

• Escalate complex complaints to a team leader with clear case notes.
• Log every interaction and outcome in the CRM before taking the next call.
• Handle callers with UK, US or Australian accents and time zones.
• Attend team huddles and weekly coaching sessions on call recordings.
• Meet daily targets for average handle time, quality score and first-call resolution.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• Matric with a pass in English
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones
• A second language, especially Afrikaans, isiZulu or Portuguese

• Medical aid option after probation
• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.