Branch Service Consultant (Insurance Walk-In)

Customers bring their problems to your counter at a private clinic front desk in Gqeberha, and leave with answers. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Gqeberha (Eastern Cape). Please only apply if you can travel there daily.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.

• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system

• A Customer Service NQF certificate
• Speaking the main local language of your area
• Medical scheme or insurance product knowledge

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.